1 WHAT THIS WARRANTY RELATES TO

 

1 WHAT THIS WARRANTY RELATES TO

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1.1 This warranty relates to any defect in any workmanship that becomes apparent and is reported to Astro Custom Trailer in accordance with 4.1. (“Defect”).
1.2 The conditions applicable to the warranty given by clause SAFETY INSTRUCTIONS are:
(a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
(i) failure on the part of the Client to properly maintain or suitably store the Goods; or
(ii) failure on the part of the Client to follow any instructions or guidelines provided by Astro Custom Trailer, pertaining to routine maintenance and repair service; or
(iii) any use of any Goods otherwise than for any application specified on a quote or order form (including but not limited to overloading); or
(iv) any installation of a product on chassis other than the original factory installation;
(v) damage caused by loose nuts, bolts, or screws including improperly torqued wheel lug nuts;
(vi) any Goods utilized as a rental combination with rental equipment;
(vii) the continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
(viii)fair wear and tear (including, light bulbs, paint, brakes, tires, decking, and the like or damage to paint resulting from deterioration due to exposure, misuse, chipping, scratching, or damage from road elements, such as magnesium chloride (liquid salt), sand, improper wash solvents, and/or weather conditions), vandalism, accidents (including but not limited to,
collision) or act of God;
(ix) transportation costs, if any, of transporting the Goods or any component to an approved repair facility.
(b) the warranty shall cease, and Astro Custom Trailers shall after that in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered, or overhauled without Astro Custom Trailers' consent.
(c) in respect of all claims Astro Custom Trailers shall not be liable to compensate the Client for any delay in either replacing or remedying the workmanship or in properly assessing the Client’s claim.
1.3 In the event that the manufacturer’s Goods are deemed to be faulty, Astro Custom Trailers reserves the right to halt the commencement for re-installation of replacement Goods until such time as it is agreed between all parties the person/s that will be liable for all associated expenses with the re-installation of the Goods

 

 

 

2 WHAT THE SUPPLIER WILL DO TO HONOUR THE WARRANTY.

 

2.1 Astro Custom Trailer will repair any defect to its full extent.
2.2 Any works required to be completed in addition to fixing the Defect are the responsibility of Astro Custom Trailer. Additional works shall include any disassembling and reassembling required in order to assess or rectify the defect.

 

 

3 WHAT THE CLIENT MUST DO TO CLAIM THE WARRANTY

 

3.1 To claim the benefit of the warranty, the Client will need to:
(a) present the defective Goods/Services to Astro Custom Trailer for inspection, including inspection for defective workmanship, or otherwise provide evidence (digital images) of the claimed Defect; and
(b) provide evidence of proof of purchase upon request by Astro Custom Trailer.
3.2 At no time will a warranty be transferrable. Any warranty offered is made only to the original Client who must produce the original sales invoice at the point of submitting a warranty claim.
3.3 The claim listed in clause 3.1 may be made in person, or the claim may be sent to the address listed on this form, including the particulars required under clauses 3.1(a) and 3.1(b).
3.4 The appropriate form for making a claim for warranty is attached and must be used whether the claim is being made in person, or mailed to the address on this form.
3.5 The Client acknowledges and accepts that all warranty claims will be dealt with by Astro Custom Trailer during normal hours, Monday-Friday. In the event that Astro Custom Trailer is required to provide the Services urgently, that may require Astro Custom Trailer staff to work outside normal business hours (including but not limited to working, after hours, weekends, and/or Public Holidays) then Astro Custom Trailer reserves the right to charge the Client additional labor costs (penalty rates will apply) unless otherwise agreed between Astro Custom Trailer and the Client.

 

Termination of Warranty

 

This warranty terminates and is voided immediately upon the occurrence of any of the following:

Use of trailer for rent, hire, or loan.

Use of any replacement part that is not a genuine authorized part.

Any modifications to the trailer or truck by an unlicensed tradesman.

Failure to timely and completely perform regular maintenance and service as prescribed by the operator’s manual during the warranty term.

Failure to perform Purchaser’s obligations as set forth in this warranty.

Under no circumstances can any unauthorized repairs be undertaken on the trailer within the warranty period without voiding your 24-month warranty.  Authorization for repairs will be provided in writing by a team member at Astro Custom Trailer.

Misuse or abuse of equipment, including but not limited to the use of equipment: (i) beyond stated or reasonable specifications or tolerances, (ii) contrary to the terms of the owner’s manual, or (iii) contrary to the equipment’s intended purposes.

Transfer of ownership of food truck or trailer. The warranty is valid only to the original purchaser and may not be transferred or deferred in any way. Once sold or otherwise disposed of by the original purchaser to any third party, the warranty becomes void.

 

 

4 DURATION OF WARRANTY

 

4.1 This warranty will cease from the date being twelve (24) months after the Client takes delivery of the Goods/Services in accordance with clause 5 of the Terms and Conditions of Trade.
4.2 If a Defect does not materialize in the Goods/Services prior to the date provided in clause 4.1, Astro Custom Trailer will have no liability to the Client under this Warranty Against Defects and the Client releases Astro Custom Trailer from all claims for loss or damage in any way connected with the Goods/Services from that date.

 

5 RESPONSIBILITY FOR COSTS OF CLAIM

 

5.1 Astro Custom Trailer is responsible for the costs directly associated with repairing the Defect only.
5.2 Any works required to be completed under clause 2.2, which are in addition to those directly related to the rectification of a Defect, will be at the cost of the Client or transportation costs, if any, of transporting the Goods or any component to an approved repair facility, shall be borne by the Client.

 

6 RIGHTS AT LAW

 

6.1 The benefits given to the Client under this warranty are in addition to other rights and remedies of the Client at law in relation to the Goods/Services.
6.2 Astro Custom Trailer Goods/Services come with guarantees. The Client is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The Client is also entitled to have the Goods/Services repaired or replaced if the Goods/Services] fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

WARRANTY CLAIM FORM